Shipping & Returns

Orders and Use of the Services

The Product Orders shall be placed exclusively via the Internet.

Automatic Product Order confirmation errors may occur. Please check the automatic Product Order confirmation for errors and inform us immediately of any discrepancies. You guarantee all data provided during registration is true, accurate, up-to-date and complete. Product Orders s will only be accepted from Customers 13 years of age and older.

Fateless Legacies holds the right to cancel or refuse any Product Order from any Customer with whom a previous order’s payment has not been received by Fateless Legacies.

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You consent to receive sales invoices electronically. Electronic invoices will be made available in your Account on the Website. For each delivery, in our Fulfillment Confirmation E-mail, you will receive a link to your electronic invoice on the Site. If you do not have an account and have not printed your invoice upon receiving your Fulfillment Confirmation Email, or for further information about electronic invoices and instructions on how to receive a paper copy please contact our customer support.

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Delivery of Physical goods

Your order shall be delivered to the address indicated during the ordering procedure. The delivery delay indicated on the Website is strictly indicative and may vary with the progression of the order. The Reseller cannot be held responsible for delayed delivery or the loss of a package by postal services or couriers and ensuing consequences. It is your responsibility to verify the good condition of their package(s) and its content upon receiving the package. In the event the package(s) or content are not in conformity with the order, you shall put in writing a full description of the content and disconformities, on the delivery slip, and shall issue a letter, with an acknowledgment of receipt and similar in content, within 3 days of reception.